Read more l! They sent me out a new sensor at no extra charge and went through all the details of how to change/fix the new sensor to our station. I had emailed them straight away and the customer service here in AUSTRALIA was absolutely phenomena. 8 months down the track we did start to have one night of problems with the sock. My boob was suffocating him and if the owlet didn’t alert us I really don’t think he would be here today. It had alerted us at the right time when his oxygen had dropped after we both fell asleep cuddling after a feed through a cold winter night. This sock has been an absolute life saver! LITERALLY! Without this sock I really don’t think my son would be here today. I won't recommend this product to anyone unless Owelet can resolve all these no sense design faults! Eventually you have you switch off the base station entirely, but by that time the false alert may already wake your baby up. Read more the Owelet sock is always sweating.įurthermore, over 80% of time it is giving out false alert and the noisy alert can't be stopped by the unreliable mobile app even you keep pressing the clear alert button in the app. You have to tie it really tight to a point that that your baby may not feel comfortable. This sock has really low fitting tolerance for the sensor to work and easily be failed normal baby movement. It is weak and you barely can receive the signal from another room, which completely defeated the purpose to have such a sock
OWLET RED ALARM SOUND BLUETOOTH
The connect between the base and the sock is implemented via Bluetooth rather than WiFi. The sock isn't making sense in a lot of designs.
We have been using the sock for almost 6 months. A product that costs over $300 should last more than 18months. I find that really disappointing and am thinking of giving up on the brand altogether. So I am now out of warranty and have to pay almost half the price of the brand new sock to replace the sensor if I want to continue using this product. The latest person I spoke to said that because the sock hadn't been used in a while and most likely had the sensor left on it won't work. Read more ail explaining my issue and kept been given troubleshooting options. Spoke to customer service on multiple occasions via chat and em. I then went to use the same sock (with the replacement sensor) for my second born to find that the sensor was again faulty giving me excessive notifications and not giving me readings, making it impossible to use. The customer service was helpful first time around offering a replacement sensor which I used for a further 6months. Purchased in July 2018 and used on my firstborn for approx 12months before the sensor and battery became faulty and kept giving me excessive notifications. Purchased in February 2021 at Owlet for $470. The cardiac specialist told us that if we had left it for 24hrs without seeking medical attention it may have caused permanent damage to the heart or possibly an even worse outcome. He looked 100% normal when I checked him. I would have had absolutely no clue there was any issue had it not been for the sock. Otherwise he can have an operation later down the track to get it fixed. But they have told us he has SVT and is going to be on medication probably until he is 1 in the hopes he grows out of it and it will hopefully stop him from having another episode. They did a scan just to make sure the structure of his heart was allgood and it was thankfully. We got transferred by a cardiactric team to the royal children's hospital. Otherwise they would have had to use those electric shock things. The smallest dose didn't work so they have gave him the highest dose and thankfully it worked and bought his heart rate back to normal. They tried to get the rythem back to normal by putting ice on his neck but that didn't work so they have him medicine that stops the heart and restarts it, hopefully in the right rythem. When we got to the hospital they rushed him in and his hea. I called the ambulance and when they arrived it was 300bpm (apparently their machines don't monitor levels higher then this). I put my hand on his chest however and it was pumping so fast. He looked 100% normal and was acting fine when I woke him up. Our sock sounded a red alarm for the first time yesterday morning saying he had a heart rate of 297 bpm (which is INCREADIBLY HIGH) I changed feet thinking surely that had to be a false alarm, but it went off again.
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